Concepts of operations (ConOps)
Explain how the operation will work: its functions, interfaces, resources and delivery approach.
PROJECT MANAGEMENT & OPERATIONAL PLANNING
Plan the operation.
Organise the delivery.
Project management, operational design and transition support—from concepts of operations and governance to integrated master schedules, risk controls and readiness reviews.
Explore the deliverables ↓
Seasoned project management.
Hannah McKeand’s project management work includes the development of integrated transition plans, governance arrangements, operating structures, integrated master schedules, workforce plans and readiness controls.
Her experience spans more than two decades of operational leadership and programme design. She has written R2A2s across the organisations she has worked with, alongside SOPs, emergency procedures, risk registers and operational response plans.
Explore the transition case study ↗WHAT WE BUILD
Plans, structures and working tools.
Commission a specific deliverable or a connected set for the whole operation.
Design the operation
Operating models
Connect the work, people, systems and management arrangements across the organisation.
Organisational charts
Define reporting lines, leadership structures and relationships between teams.
R2A2s & role accountability matrices
Set out roles, responsibilities, authorities and accountabilities, including decision ownership.
Governance frameworks
Define decision rights, oversight, escalation routes and review arrangements.
Plan and execute the work
Resource planning
Plan the people, equipment, facilities and support needed to deliver the work, aligned with workload, availability and the integrated master schedule.
Mobilisation plans
Set out how the resources, team and operating arrangements will be established.
Integrated master schedules
Connect workstreams, milestones, resources, constraints and dependencies across the programme.
Dependency matrices
Make the links between workstreams, decisions and deliverables explicit.
Workforce plans
Plan staffing, leadership, recruitment, deployment and transfer of responsibilities.
Knowledge-transfer & handover plans
Define what must be transferred, who owns it and how the receiving team will be prepared.
Standard operating procedures (SOPs)
Document the steps, responsibilities and checks for repeatable work.
Explore SOPs ↗Manage risk and operational response
Risk registers
Record risks, consequences, controls, owners and actions in a working management record.
Risk management plans
Set out how risks will be identified, assessed, escalated, monitored and reviewed.
Emergency procedures
Specify response actions, communication, escalation and responsibilities in an emergency.
Explore emergency procedures ↗Contingency & continuity plans
Prepare alternative arrangements for disruption and identify the work that must continue.
Coordinate, review and control
Communications plans
Identify audiences, information needs, channels, timing and responsibility for communication.
Readiness criteria & evidence registers
Define what ready means and record the evidence supporting each readiness decision.
Action, issue & decision logs
Track unresolved matters, accountable owners, decisions and follow-through.
Performance measures & KPI registers
Define measures, reporting responsibilities and the information needed to assess delivery.
Review & assurance frameworks
Set review points, acceptance criteria and routes for resolving gaps before approval.
AI implementation projects
Manage AI implementation with defined scope, owners, testing, rollout and review arrangements.
Explore AI integration & project management ↗WORK WITH CREATION TRAIN
Discuss the work.
Send the brief, the problem or the deadline.