Concepts of operations (ConOps)
Explain how the operation will work: its functions, interfaces, resources and delivery approach.
WHAT WE DO
Transition plans.
Plan the transfer of operational responsibility. Bring people, systems, schedules and readiness into one coordinated plan.
Explore the deliverables ↓
The plan at a glance.
A transition plan connects the work that must happen before responsibility changes hands: who owns each task, what depends on what, what must continue and how readiness will be demonstrated.
Different workstreams. One handover.
Governance & change controlDecision rights · accountable owners · controlled changes
01 / PEOPLEWorkforce & rolesStaffing, R2A2s and knowledge transfer
02 / OPERATIONSWays of workingConOps, procedures and continuity
03 / SYSTEMSTools & informationAccess, records and operational interfaces
Integrated master scheduleLinked dependencies, milestones and review points
READINESS REVIEWEvidence checked.
Gaps and actions recorded.
Gaps and actions recorded.
HANDOVER DECISIONResponsibilities accepted.
Outstanding actions owned.
Outstanding actions owned.
Illustrative example only. Workstreams and decision gates are tailored to the organisation.
WHAT WE CAN DELIVER
What the plan can include.
Commission a specific deliverable or a connected set for the whole operation.
Design the operation
Operating models
Connect the work, people, systems and management arrangements across the organisation.
Organisational charts
Define reporting lines, leadership structures and relationships between teams.
R2A2s & role accountability matrices
Set out roles, responsibilities, authorities and accountabilities, including decision ownership.
Governance frameworks
Define decision rights, oversight, escalation routes and review arrangements.
Plan the work and the transition
Transition plans
Bring handover, continuity, people, systems and readiness into one integrated plan.
Mobilisation plans
Set out how the resources, team and operating arrangements will be established.
Integrated master schedules
Connect workstreams, milestones, resources, constraints and dependencies across the programme.
Dependency matrices
Make the links between workstreams, decisions and deliverables explicit.
Workforce plans
Plan staffing, leadership, recruitment, deployment and transfer of responsibilities.
Knowledge-transfer & handover plans
Define what must be transferred, who owns it and how the receiving team will be prepared.
Manage risk and operational response
Risk registers
Record risks, consequences, controls, owners and actions in a working management record.
Risk management plans
Set out how risks will be identified, assessed, escalated, monitored and reviewed.
Contingency & continuity plans
Prepare alternative arrangements for disruption and identify the work that must continue.
Coordinate, review and control
Communications plans
Identify audiences, information needs, channels, timing and responsibility for communication.
Readiness criteria & evidence registers
Define what ready means and record the evidence supporting each readiness decision.
Action, issue & decision logs
Track unresolved matters, accountable owners, decisions and follow-through.
Review & assurance frameworks
Set review points, acceptance criteria and routes for resolving gaps before approval.
RELEVANT EXPERIENCE
Integrated transition planning.
Hannah McKeand’s project management work includes the development of integrated transition plans connecting governance arrangements, operating structures, workforce planning, integrated master schedules, risk controls and readiness evidence.
Her operational planning experience also includes concepts of operations, organisational charts, R2A2s, communications plans, SOPs and emergency procedures.
Read the case study ↗CONTACT CREATION TRAIN
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